Delivery Policy

Delivery Guide

How much does it cost?

All shipping is free.

How long does it take?

Standard delivery is usually 6-9 days from when you order to when you receive it, but this could be longer. Currently, during the Covid-19 situation, postal services around the world are much slower than usual. This isn't something we can control, so we are warning customers that their delivery make take longer than we would normally expect.

Royal Mail 2nd class post can take 3-5 days for delivery, or even longer if there are issues in the postal system or if they have trouble delivering to your address.

When do you process and ship orders?

We dispatch orders on Mondays and Thursdays. If you order on a Monday or a Thursday, we aim to pack and dispatch your order the same day if we receive your order before 10:00 am.

Have you shipped my order yet?

Once your items are dispatched, you will receive confirmation that your delivery is on its way.

What courier do you use?

All orders are currently shipped via Royal Mail 2nd class.

Where’s my order?

You can track the status of your orders in your Dipple Tipple account. You can get in touch with Dipple Tipple customer services at any time if you have any questions either by emailing customerservices@dippletipple.com or by clicking “Contact Us” at the bottom of any page on our website. We’ll be very happy to help.

Where do you ship to?

We currently ship to UK addresses. Unfortunately, we are currently unable to ship outside of the UK and Channel Islands.

Missing or Delayed Delivery

Please contact us at customerservices@dippletipple.com if you have not received your order within a sensible time frame. We may need to wait 21 days before being able to trace, replace, or refund lost items.

Returns

You can cancel your order up to 14 days after delivery - Please contact us at customerservices@dippletipple.com to do this. Unless the item is faulty, or we have sent the wrong product, you will be required to pay the return postage cost for the item(s) in an unused, resalable condition. 

Delivery Methods

Useful Links